{"id":12392,"date":"2026-02-24T10:52:52","date_gmt":"2026-02-24T08:52:52","guid":{"rendered":"https:\/\/togas.ro\/?page_id=12392"},"modified":"2026-06-15T15:27:06","modified_gmt":"2026-06-15T12:27:06","slug":"livrare-si-retururi","status":"publish","type":"page","link":"https:\/\/togas.ro\/en\/livrare-si-retururi\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"<section class=\"bde-section-12392-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><\/div>\n<\/section><section class=\"bde-section-12392-101 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-columns-12392-102 bde-columns\"><div class=\"bde-column-12392-103 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-12392-105 bde-div\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-12392-106 bde-heading\">\nRela\u021bii cu clien\u021bii\n<\/h3><div class=\"bde-div-12392-107 bde-div\">\n  \n  \n\t\n\n\n\n<a class=\"bde-text-link-12392-108 bde-text-link breakdance-link\" href=\"https:\/\/togas.ro\/en\/livrare-si-retururi\/\" target=\"_self\" data-type=\"url\">\n  Delivery and returns\n\n<\/a><a class=\"bde-text-link-12392-109 bde-text-link breakdance-link\" href=\"https:\/\/togas.ro\/en\/politica-de-confidentialitate\/\" target=\"_self\" data-type=\"url\">\n  Privacy Policy\n\n<\/a><a class=\"bde-text-link-12392-110 bde-text-link breakdance-link\" href=\"https:\/\/togas.ro\/en\/termeni-si-conditii\/\" target=\"_self\" data-type=\"url\">\n  Terms and Conditions\n\n<\/a><a class=\"bde-text-link-12392-111 bde-text-link breakdance-link\" href=\"https:\/\/togas.ro\/en\/ambalare-cadou\/\" target=\"_self\" data-type=\"url\">\n  Ambalare cadou\n\n<\/a><a class=\"bde-text-link-12392-112 bde-text-link breakdance-link\" href=\"https:\/\/togas.ro\/en\/program-de-fidelitate\/\" target=\"_self\" data-type=\"url\">\n  Loyalty Program\n\n<\/a>\n<\/div>\n<\/div><div class=\"bde-div-12392-113 bde-div\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-12392-114 bde-heading\">\nContacta\u021bi-ne\n<\/h3><div class=\"bde-text-12392-121 bde-text\">\nContacta\u021bi Serviciul nostru Clien\u021bi\n<\/div><div class=\"bde-button-12392-122 bde-button\">\n        \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--custom bde-button__button\" href=\"https:\/\/togas.ro\/en\/contact\/\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Contacta\u021bi-ne<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div>\n<\/div>\n<\/div><div class=\"bde-column-12392-104 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-tabs-12392-123 bde-tabs\">\n\n  \n        \n  \n  \n  <div class=\"bde-tabs__tabslist-container bde-tabs__tabslist-container--scrollable is-horizontal js-tabs-container\">\n    <div class=\"bde-tabs__tabslist bde-tabs__tabslist--tabs js-tablist\" role=\"tablist\" aria-label=\"Content tabs\" aria-orientation=\"horizontal\" data-tabs-id=\"bde-tabs-12392-123\">\n      \n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-tabs-12392-123-1\" id=\"tab-bde-tabs-12392-123-1\" data-value=\"1\">\n                    <span class=\"bde-tabs__tab-title\">Comenzi \u0219i Livrare<\/span>\n        <\/button>\n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-tabs-12392-123-2\" id=\"tab-bde-tabs-12392-123-2\" data-value=\"2\">\n                    <span class=\"bde-tabs__tab-title\">Retururi \u0219i Schimburi<\/span>\n        <\/button>\n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-tabs-12392-123-3\" id=\"tab-bde-tabs-12392-123-3\" data-value=\"3\">\n                    <span class=\"bde-tabs__tab-title\">Anularea comenzii<\/span>\n        <\/button>\n          <\/div>\n  <\/div>\n\n  <div class=\"bde-tabs-content-container\">\n        <div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"tab-panel-bde-tabs-12392-123-1\" aria-labelledby=\"tab-bde-tabs-12392-123-1\">\n      <div class=\"bde-tabs__panel-content breakdance-rich-text-styles\"><p>La Togas, experien\u021ba de livrare este parte din promisiunea noastr\u0103 de calitate. Fiecare comand\u0103 este gestionat\u0103 cu aceea\u0219i rigoare \u0219i elegan\u021b\u0103 cu care sunt create colec\u021biile noastre, pentru ca produsele s\u0103 ajung\u0103 \u00een siguran\u021b\u0103 \u0219i \u00een termene clare.<\/p>\n<p>Colabor\u0103m cu parteneri logistici de \u00eencredere, iar procesarea comenzilor se realizeaz\u0103 de luni p\u00e2n\u0103 vineri. Notificarea de predare c\u0103tre curier este transmis\u0103 automat prin email, astfel \u00eenc\u00e2t s\u0103 pute\u021bi urm\u0103ri fiecare etap\u0103.<\/p>\n<p><strong>Termene de livrare<\/strong><\/p>\n<ul>\n<li><strong>Produse \u00een stoc local (Rom\u00e2nia):<\/strong> livrare \u00een <strong>1\u20133 zile lucr\u0103toare<\/strong> from <strong>confirmarea comenzii<\/strong>.<\/li>\n<li><strong>Produse \u00een depozitul din Grecia:<\/strong> livrare \u00een <strong>p\u00e2n\u0103 la 21 zile lucr\u0103toare<\/strong> from <strong>confirmarea comenzii<\/strong>.<\/li>\n<\/ul>\n<p>Indiferent de destina\u021bie, ne dorim ca experien\u021ba de livrare s\u0103 fie la fel de fluid\u0103 \u0219i premium ca produsele noastre. De aceea, oferim beneficii clare \u0219i transparente:<\/p>\n<p><strong>Costuri de transport<\/strong><\/p>\n<ul>\n<li><strong>Livrare gratuit\u0103<\/strong> pentru comenzile peste <strong>1.500 RON<\/strong>.<\/li>\n<li>Pentru comenzile sub acest prag, costul \u00eencepe de la <strong>25 RON<\/strong>, calculat automat \u00een func\u021bie de greutate, volum, num\u0103rul coletelor \u0219i destina\u021bie. Tariful final este afi\u0219at \u00een pagina de checkout.<\/li>\n<\/ul>\n<p><strong>Ridicare din showroom<\/strong><\/p>\n<p>Pentru clien\u021bii care prefer\u0103 interac\u021biunea direct\u0103, comanda poate fi ridicat\u0103 gratuit din showroom prin op\u021biunea <strong>Ridicare din showroom<\/strong>, imediat ce este preg\u0103tit\u0103.<\/p>\n<p>Alege\u021bi metoda de livrare potrivit\u0103 \u0219i finaliza\u021bi comanda cu \u00eencredere. Togas se ocup\u0103 de restul \u2014 cu profesionalism, discre\u021bie \u0219i respect pentru timpul dumneavoastr\u0103.<\/p><\/div>\n    <\/div>\n        <div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"tab-panel-bde-tabs-12392-123-2\" aria-labelledby=\"tab-bde-tabs-12392-123-2\">\n      <div class=\"bde-tabs__panel-content breakdance-rich-text-styles\"><p>La Togas,ne dorim ca fiecare achizi\u021bie s\u0103 v\u0103 ofere confort, rafinament \u0219i satisfac\u021bie deplin\u0103. \u00cen cazul \u00een care un produs nu corespunde a\u0219tept\u0103rilor dumneavoastr\u0103, ave\u021bi posibilitatea s\u0103 \u00eel returna\u021bi \u00een condi\u021biile de mai jos:<\/p>\n<p>Potrivit legisla\u021biei rom\u00e2ne (O.U.G. nr. 34\/2014), ave\u021bi dreptul s\u0103 returna\u021bi produsele achizi\u021bionate \u00een termen de 14 zile calendaristice de la primirea acestora, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 a invoca un motiv.<\/p>\n<p><strong>Condi\u021bii:<\/strong><\/p>\n<ul>\n<li>Products must be in their complete original packaging, including labels, boxes, cases, or related accessories; they must be unopened, unused, and accompanied by all related accessories and documentation;<\/li>\n<li>Returns are not accepted for textile products intended for personal use (bed linen, pillows, duvets, bathrobes, towels, pajamas, mattresses, etc.) that have been opened or used.;<\/li>\n<li>Customized products (made to order, monogrammed, or with other specifications) cannot be returned;<\/li>\n<li>Pillows cannot be returned or exchanged for hygiene reasons;<\/li>\n<li>Return shipping costs are borne by the buyer, except in cases otherwise agreed upon.<\/li>\n<li>Refunds for the products will be issued within 14 days of receipt and verification of the return.<\/li>\n<\/ul>\n<p>Togas \u00ee\u0219i rezerv\u0103 dreptul de a refuza retururile care nu respect\u0103 condi\u021biile de mai sus.<\/p>\n<p>V\u0103 mul\u021bumim pentru \u00een\u021belegere \u0219i pentru \u00eencrederea acordat\u0103 brandului Togas.<\/p><\/div>\n    <\/div>\n        <div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"tab-panel-bde-tabs-12392-123-3\" aria-labelledby=\"tab-bde-tabs-12392-123-3\">\n      <div class=\"bde-tabs__panel-content breakdance-rich-text-styles\"><p>Pute\u021bi anula o comand\u0103 Togas dac\u0103 statusul acesteia este \u201e\u00een proces\u201d. Comenzile marcate ca \u201eexpediate\u201d nu pot fi anulate. Se poate aplica o tax\u0103 de preluare \u0219i\/sau de reintroducere \u00een stoc. Articolele marcate \u201eca atare\u201d, \u201ediscontinuate\u201d sau \u201elichidare de stoc\u201d sunt v\u00e2nz\u0103ri finale \u0219i nu pot fi returnate, schimbate sau rambursate. Comenzile personalizate, configurate la cerere sau monogramate nu pot fi anulate sau returnate.<\/p>\n<p>Pentru a ini\u021bia anularea unei comenzi, trimite\u021bi un e-mail la orders@togas.ro, men\u021bion\u00e2nd num\u0103rul comenzii (\u00eencep\u00e2nd cu #), starea articolului \u0219i motivul anul\u0103rii.<\/p>\n<p>*Se pot aplica taxe de livrare \u0219i manipulare.<\/p>\n<p>Contacta\u021bi-ne<br \/>Email Serviciu Clien\u021bi: <a href=\"mailto:concierge@togas.ro\">concierge@togas.ro<\/a><\/p>\n<p>Numere de telefon Serviciu Clien\u021bi:<br \/>Romania : <a href=\"tel:+40755883338\">+40755883338<\/a> (Luni - Vineri , 10:00 - 19:00)<br \/>Europa: <a href=\"tel:+302109606616\">+30 210 960 66 16<\/a> (Luni \u2013 Vineri, 9:00 \u2013 18:00)<\/p>\n<p>SUA: <a href=\"tel:+12123002876\">+1 212 300 2876<\/a> (Luni \u2013 Vineri, 10:00 \u2013 18:00)<\/p>\n<p>Orientul Mijlociu: <a href=\"tel:+971043200773\">+971 (0) 4 320 07 73<\/a> (Luni \u2013 Duminic\u0103, 10:00 \u2013 21:00)<\/p>\n<p>Cre\u0103m confort, livr\u0103m excelen\u021b\u0103. Bine a\u021bi venit la <a href=\"https:\/\/togas.ro\/en\/\">Togas<\/a>!<\/p><\/div>\n    <\/div>\n      <\/div>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Rela\u021bii cu clien\u021bii Livrare \u0219i retururi Politica de confiden\u021bialitate Termeni \u0219i condi\u021bii Ambalare cadou Program de fidelitate Contacta\u021bi-ne&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-12392","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/pages\/12392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/comments?post=12392"}],"version-history":[{"count":21,"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/pages\/12392\/revisions"}],"predecessor-version":[{"id":28715,"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/pages\/12392\/revisions\/28715"}],"wp:attachment":[{"href":"https:\/\/togas.ro\/en\/wp-json\/wp\/v2\/media?parent=12392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}