Delivery and Returns - Togas Romania — Premium Home Textiles

Customer relations

Delivery and returns Privacy Policy Terms and Conditions Gift wrapping Loyalty Program

Contact us

Contact our Customer Service

At Togas, the delivery experience is part of our quality promise. Each order is managed with the same rigor and elegance with which our collections are created, so that the products arrive safely and within clear deadlines.

We work with trusted logistics partners, and order processing is carried out from Monday to Friday. Delivery notification to the courier is automatically sent via email, so you can track every step.

Delivery times

Products in local stock (Romania): delivery in 1–3 business days from order confirmation.
Products in the Greek warehouse: delivery in up to 21 working days from order confirmation.

Regardless of the destination, we want the delivery experience to be as seamless and premium as our products. That's why we offer clear and transparent benefits:

Transportation costs

Free delivery for orders over 1,500 RON.
For orders below this threshold, the cost starts at 25 RON, automatically calculated based on weight, volume, number of packages and destination. The final price is displayed on the checkout page.

Showroom pickup

For customers who prefer direct interaction, the order can be picked up free of charge from the showroom via the option Showroom pickup, as soon as it is ready.

Choose the right delivery method and complete your order with confidence. Togas takes care of the rest — with professionalism, discretion, and respect for your time.

At Togas, we want every purchase to offer you comfort, refinement and complete satisfaction. If a product does not meet your expectations, you have the option to return it under the conditions below:

According to Romanian legislation (GEO no. 34/2014), you have the right to return purchased products within 14 calendar days of receiving them, without penalties and without giving a reason.

Conditions:

Products must be in their complete original packaging, including labels, boxes, cases, or related accessories; they must be unopened, unused, and accompanied by all related accessories and documentation;
Returns are not accepted for textile products intended for personal use (bed linen, pillows, duvets, bathrobes, towels, pajamas, mattresses, etc.) that have been opened or used.;
Customized products (made to order, monogrammed, or with other specifications) cannot be returned;
Pillows cannot be returned or exchanged for hygiene reasons;
Return shipping costs are borne by the buyer, except in cases otherwise agreed upon.
Refunds for the products will be issued within 14 days of receipt and verification of the return.

Togas reserves the right to refuse returns that do not comply with the above conditions.

Thank you for your understanding and for the trust you have placed in the Togas brand.

You can cancel a Togas order if its status is "in process". Orders marked "shipped" cannot be canceled. A handling and/or restocking fee may apply. Items marked "as is", "discontinued" or "clearance" are final sales and cannot be returned, exchanged or refunded. Personalized, custom-made or monogrammed orders cannot be canceled or returned.

To initiate the cancellation of an order, send an email to orders@togas.ro, mentioning the order number (starting with #), the status of the item and the reason for the cancellation.

*Delivery and handling fees may apply.

Customer Service Phone Numbers:
Romania: +40755883338 (Monday - Friday, 10:00 - 19:00)
Europe: +30 210 960 66 16 (Monday – Friday, 9:00 – 18:00)

US: +1 212 300 2876 (Monday – Friday, 10:00 – 18:00)

Middle east: +971 (0) 4 320 07 73 (Monday – Sunday, 10:00 – 21:00)

We create comfort, we deliver excellence. Welcome to Togas!