Togas' commitment to protecting your data

At Togas, we respect your privacy and right to the protection of your personal data.
We want to offer you an experience premium, personalized and secure, whether you visit our physical store or shop online.
This policy explains how we collect, use and protect your personal information, in full compliance with Regulation (EU) 2016/679 (GDPR) and applicable Romanian legislation.

1. What information do we collect and for what purpose?

We only collect data strictly necessary to carry out commercial activities and to provide you with services at Togas standards.
Data may be provided directly by you when:

• make a purchase in the physical or online store;
• you create an account on our website;
• you subscribe to the Togas newsletter;
• request information, offers or assistance;
• participate in promotions, campaigns or surveys;
• interact with our brand through digital channels (website, social media, email).

The data collected may include:

• first and last name;
• delivery and billing addresses;
• contact details (email, telephone number);
• information regarding orders, preferences or purchase history;
• information related to order payment (securely processed by authorized suppliers).

This information helps us to:

• we process orders and deliveries securely;
• we communicate details regarding the status of orders;
• we offer personalized recommendations regarding Togas products and collections;
• we send news, offers or events only with your express consent;
• We continuously improve the customer experience and the quality of our services.

2. Use of cookies

The Togas website uses cookies to optimize your browsing experience.
The types of cookies used are:

• Required: ensures the proper functioning of the website;
• Analytics: provides us with anonymous information about how the site is used, to improve it;
• Marketing: allow the display of personalized advertisements, tailored to your interests.

You can manage your cookie preferences in your browser settings. Restricting them may affect the functionality of the site.
For more details, see Togas Cookie Policy available on the website.

3. Order data processing

To process and deliver orders, Togas collects the following data:

• first and last name;
• delivery / billing address;
• email and phone;
• payment method information (without storing card details).

This data is used exclusively for order delivery, invoicing, information regarding their status and, where appropriate, managing returns or complaints.
The data may be communicated to our logistics service partners or payment processors, strictly for the purpose of executing the contract.

4. Data protection and security

Togas implements rigorous technical and organizational measures to prevent unauthorized access, loss, modification or disclosure of your personal data.
Access to the collected information is limited only to authorized personnel and contractual partners who comply with the security and confidentiality standards imposed by law.

5. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access – you can request confirmation whether your data is being processed and what the purpose of this processing is;
• Right to rectification – you can request the correction of inaccurate data or the completion of incomplete data;
• Right to erasure ("right to be forgotten") – you can request the deletion of personal data, within the limits of the law;
• Right to restriction or opposition – you can limit the processing of your data or oppose its use for marketing purposes;
• Right to portability – you have the right to receive the data in a structured format and to transmit it to another operator.

To exercise these rights, you can contact us at any time at:
[email protected] (or the official contact address indicated on the website).

Togas will respond to requests within 30 calendar days, according to applicable legislation.

6. Privacy Policy Updates

This policy may be updated periodically to reflect legislative or operational changes.
The updated version will be available on the website www.togas.com and, where applicable, in the Togas physical store.
We encourage you to check this page to stay informed about how we protect your data.

7. Contact

For questions, requests or complaints regarding personal data protection, you can contact us at:
📩[email protected]
📞 0755883338
📍 Togas Europe SRL – 6-8 Glucose Factory Street, Bucharest, Romania

Thank you for choosing Togas, where elegance and confidence meet in every detail.

Cookies and other technologies
A cookie is a small file containing a string of characters that may be sent to your web browser when you visit a website. Cookies may be used for the following purposes: (1) to enable certain features; (2) to provide analytics; (3) to store your preferences; and (4) to deliver ads and behavioral advertising.

Cookies can be session or persistent. A session cookie expires automatically when you close your browser. A persistent cookie remains active until it expires or until you delete it. Expiration dates are set in the cookies; some may expire after a few minutes, others after several years. Cookies placed by the website you are visiting are called "first-party cookies", and those placed by other companies are called "third-party cookies".

The Site uses cookies set by us or by our third-party services. You can set your browser to refuse cookies or to alert you when a cookie is being sent. However, some features or services of the Site may not function properly without cookies enabled. We may also use additional technologies to track user activities and preferences.

Information collected automatically
The following information may be received and/or collected automatically from you through the Site:

• IP address
• Browser type and language
• Internet Service Provider (ISP)
• Requested resource
• Date and time of request
• Referring HTTP resource (if provided by the browser)
• Operating system
• Navigation data (clickstream)

We aggregate this data and may combine it with other information collected about you to better understand how visitors use the site, to improve the user experience, and to manage, maintain, and report on site usage. We also store IP addresses for fraud detection and prevention purposes.

Behavioral advertising / Re-targeting
We work with third parties to display advertisements on our Site and to manage advertising on other sites. Our third-party partners may use technologies such as cookies to collect information about your activities on our Site and other sites for the purpose of providing advertisements based on your browsing activity and interests.

If you do not want this information to be used to deliver personalized ads, you can opt out by clicking here. Please note that this option does not exclude you from seeing ads. You will continue to receive generic ads.

Consent and control
According to the GDPR and the Romanian legislation on electronic communications, consent for the use of non-essential cookies must be active, specific and informed. On your first visit to the Site, you will be asked to consent to the use of cookies through a dedicated banner. You can change or withdraw your consent at any time from your browser settings or from the Site's preferences center.

Social networks

The Site includes functionality and links to social networks and may use social network application programming interfaces (APIs) for authentication. The social network may collect certain information about you. Please refer to the privacy policy of the respective social network to learn more about how they share your personal information, as their practices may differ from ours.

Additional Information

You can learn more about cookies and how to disable them by visiting the following third-party websites:

All aboutcookies.org: http://www.allaboutcookies.org/

Direct Marketing Association: http://www.aboutads.info/choices/

Network Advertising Initiative: http://www.networkadvertising.org/choices/

Purposes of collecting, processing and/or using information

We use the information to provide you with a superior experience and, as appropriate, to administer the company. We use your information in the following ways:

• To provide you with the functionality of the Site;
• To administer and manage the company;
• To provide customer services and/or marketing products or services;
• To conduct research and analysis to measure, maintain, protect, develop and improve our products or services;
• To administer, improve and communicate with you in relation to company events, marketing and advertising;
• And/or to transmit necessary communications regarding order confirmations, products, services, market research, requests, marketing, security, privacy and administrative matters.

Information retention

We retain information for as long as necessary and in accordance with applicable law. We will retain and use information for as long as your account is active, as long as it is reasonably useful for business purposes and/or to comply with legal obligations, resolve disputes, and enforce our agreements.

Information sharing

We may share information in the following situations or as described in this Policy:

With suppliers, business partners, consultants and other service providers, subsidiaries and affiliates who need access to this information to perform activities on our behalf related to the Site: site operation/hosting, IT consulting, site administration, data analysis, fraud protection, product customization, customer service, marketing and promotions, data cleansing (if applicable), legal services and other administrative, backup and security services. These third parties are not entitled to use the information provided by us in ways other than those authorized by us or set forth in their privacy policies.

In response to a request for information if disclosure is required by, or permitted by, applicable law, regulation or legal process.

To comply with any legal obligation.

To protect the rights, property or safety of the company and others and/or to investigate fraud.

With other people, with your consent or at your request, including if we inform you that the information will be shared in a certain way and you provide it in that context.

Information storage

All information, except for email address, credit card details and social media authentication, is stored on databases and/or servers operated by our company. Email address information is stored on company servers. Credit card details are not stored by us — they are processed and stored by our payment processors. Social media authentication information is not stored by B&B, but may be stored by the relevant social network.

Sharing and disclosure of personal data

We do not share or disclose your personal data to third parties without your consent, except for the purposes specified in this notice or if there is a legal obligation.

Security

The Company takes appropriate measures to protect information. For example, access to databases is password protected and restricted only to authorized technical users and personnel who need access. Please note that the transmission of information over the Internet is not completely secure. Although we will do our best to protect information, we cannot guarantee the security of data transmitted via the Site.

Age of consent

By using this site, you represent that you are of legal age in your state or province of residence and that you have given us consent for any minor under your care to use this site.

Links to other sites

The Site may contain links to other sites that may be of interest. Once you have accessed these links and left our Site, you should note that we have no control over those sites. Therefore, we do not assume responsibility for the protection and confidentiality of information that you provide while visiting those sites, and they are not governed by this Policy. We recommend that you carefully review the privacy policy applicable to each individual site.

For questions or requests related to this Policy, you can contact us at the indicated postal address or at the e-mail address: [email protected]